Website Meezan Bank
Job Description
Eligibility
Qualifications
- Minimum Bachelors preferably Masters from an HEC recognized institute/university.
- Qualification in Islamic Finance will be an added advantage.
Skills
- Advanced Excel, basic PowerPoint and exposure to Power BI.
- Dashboard formulation, summarization & visualization.
- Ability to identify patterns, trends and anomalies in Customer Experience data points.
- Understanding of KPIs such as CSAT, Resolution Time, Complaint Volume, SLA adherence etc.
Experience
- Minimum of 1 years of relevant working experience
Key Responsibilities
- Monitoring, evaluating, and reporting on customer interactions to ensure quality standards.
- Using data to prepare scorecards, dashboards and performance insights.
- Identifying service gaps through data and recommending improvements in service delivery.
- Supporting quality assurance policies, service improvement strategies, and SLA monitoring through performance analysis.
Department:
Service Quality Department – Customer Support Group
Location:
Head Office – Karachi
Last Date:
March 24th, 2026
To apply for this job please visit fa-ewvh-saasfaprod1.fa.ocs.oraclecloud.com.