🚀 Simpaisa is hiring – *Merchant Support Executive*
As a Merchant Support Executive, you will serve as the primary point of contact for our merchant partners, assisting with inquiries, resolving issues, and ensuring smooth support operations across multiple communication channels.
🔹 Key Responsibilities:
• Respond to merchant inquiries via WhatsApp, email, and ticketing systems
• Resolve first-line support tickets related to transactions, account access, and product information
• Provide timely and effective solutions while maintaining high customer satisfaction
• Document interactions and resolutions accurately in Zendesk
• Collaborate with internal teams to escalate and resolve complex issues
• Maintain professionalism and empathy in all communications
• Stay updated on product features, platform updates, and industry best practices
🔹 Requirements:
✔ Bachelor’s degree required
✔ Minimum 3 years of experience in customer service/call center/support environment
✔ Strong written and verbal English communication skills
✔ Excellent problem-solving and interpersonal skills
✔ Ability to work in shift-based schedules
✔ Professional, reliable, and customer-focused mindset
📩 Apply now at [email protected] and grow your career with one of Pakistan’s emerging fintech platforms.
Apply: mailto:[email protected]?subject=Merchant%20Support%20Executive
To apply for this job please visit simpaisa.com.
