*We’re expanding our Team: Technical / Sr. Technical Support Engineer (L2 & L3)*
*Shift: On-site Night Shift (9:00 PM – 6:00 AM)*
*Important Requirements:*
• Act as the primary point of contact for U.S.-based customers
• Excellent English verbal and communication skills are mandatory
We are hiring for a leading Hospitality Technology company serving clients across the United States.
*Key Responsibilities:*
• Resolve complex technical issues as the final escalation point
• Manage and support Microsoft Server, Azure & Microsoft 365 environments
• Administer Entra ID, Exchange Online, Intune & virtualization platforms (VMware/Hyper-V)
• Troubleshoot enterprise networking, firewalls, VPNs & security incidents
• Perform PowerShell scripting, automation & root cause analysis (RCA)
• Lead disaster recovery, backup validation & infrastructure improvements
• Develop technical documentation and mentor L1/L2 engineers
• Support project implementations, client onboarding & major incident response
*Required Skills:*
• Microsoft Windows Server
• Microsoft Azure & Microsoft 365
• Entra ID (Azure AD), Exchange Online, Intune
• VMware / Hyper-V
• Firewalls, VPNs, DNS, DHCP, TCP/IP
• PowerShell Scripting
• Backup & Disaster Recovery
• RMM & PSA Tools
• Cybersecurity Fundamentals
• Infrastructure Performance Optimization
*Experience:*
• 6–8+ years in IT Infrastructure/MSP Support
• 3+ years supporting enterprise environments
• Experience handling critical production incidents and mentoring technical teams
*Preferred Certifications:*
AZ-104, Microsoft 365 Administrator Expert, Windows Server Hybrid Administrator, VMware VCP, CCNA/CCNP, Fortinet NSE, Security+, ITIL Foundation.
Apply at: *[email protected]* with subject line Sr. Technical Support Engineer (L2/L3)
To apply for this job please visit xper2go.com.
