Employment Type: Full-Time | On-Site
Sukooon Wellness is looking for an experienced and confident Call Center Expert to oversee and strengthen its Customer Support operations.
The ideal candidate should have hands-on experience in a reputable call center environment, strong customer-handling abilities, and the confidence to monitor call quality, manage escalations, and support the team in maintaining high service standards.
Key Responsibilities:
Monitor and regulate calls handled by the Customer Support Department.
Ensure professional, effective, and customer-focused communication.
Monitor call quality and provide constructive feedback to customer support representatives.
Handle complex customer queries, complaints, and escalations.
Identify customer service issues and implement effective solutions.
Support the team in maintaining high customer satisfaction standards.
Monitor compliance with call-handling procedures and company guidelines.
Help improve overall call quality, communication standards, and customer experience.
Monitor and support the performance of customer support teams.
Requirements:
Bachelor’s degree in a relevant field.
Prior experience in a well-reputed call center is mandatory.
Clear, confident, and professional accent.
Strong verbal and written communication skills.
Excellent customer-handling and interpersonal skills.
Strong problem-solving and decision-making abilities.
Good command of English and Urdu.
Ability to effectively manage and monitor customer support teams.
Ideal Candidate:
We are looking for someone who is confident, professional, customer-focused, and experienced in call center operations, with the ability to maintain and continuously improve customer service standards.
How to Apply:
Send your CV to hr@sukooon.com
WhatsApp: 0321-8886785
To apply for this job please visit sukooon.com.
