Zones LLC is a global IT solutions provider with over 35 years of experience, specializing in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, Zones partners with leading technology companies such as Microsoft, Apple, Cisco, Lenovo, and Adobe to deliver innovative end-to-end IT solutions. As a Minority Business Enterprise (MBE), Zones is committed to building digital infrastructures that transform business operations and ensure client needs are met efficiently.
Key Responsibilities:
– Order Fulfillment: Accurately and promptly process orders and quotes, meeting or exceeding customer and contract service level agreements (SLAs). Monitor open orders continuously and expedite as necessary, ensuring flawless quote and order creation.
– Relationship Building: Develop and maintain strong relationships with customers through daily interactions. Engage multiple stakeholders across various departments, communicate order statuses, constraints, and alternatives clearly, and encourage team collaboration on accounts.
– Customer Service: Serve as the primary point of contact for customer issues and concerns, providing proactive, five-star service. Understand and utilize the Zones Service Catalog fully, coordinate with sales teams, and ensure timely, impactful reporting to customers.
– Sourcing: Manage off-catalog customer requests by processing and coordinating custom catalog maintenance on Zones Connect. Handle project worksheets for inventory allocations and oversee inventory management activities related to hardware and software contracts.
– Project Management: Participate actively in account planning and pipeline growth activities. Identify future customer needs through value-driven interactions, understand account dynamics to enhance profitability, and leverage Zones automation capabilities. Coordinate new customer rollouts with PMO or Enterprise Operations teams.
Required Qualifications:
– Bachelor’s degree in Business Administration or any related field.
– Minimum of 2-3 years of experience, preferably in enterprise-level sales or customer-facing roles.
– Strong customer service orientation with a commitment to exceeding customer expectations.
– Excellent organizational skills and expertise in process management.
– Ability to work independently in a fast-paced environment and meet aggressive deadlines.
– Outstanding verbal and written communication skills.
– Proven ability to negotiate, influence, and persuade effectively.
– Strong analytical and problem-solving capabilities.
Preferred Qualifications and Benefits:
Zones values diversity and inclusion, fostering a supportive workplace where all employees are respected. The company offers a comprehensive benefits package including life insurance, optional health insurance, EOBI, and a voluntary pension scheme aligned with company policy. Additional perks include complimentary meals and access to an in-house gym. Zones is an equal opportunity employer committed to maintaining a discrimination-free environment based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, genetic information, or pregnancy.
The position operates on a schedule from 8:00 PM to 5:00 AM (Pakistan time), providing an opportunity to work in a dynamic, innovative environment that supports career growth in IT sales, engineering, and operations.
To apply for this job please visit www.rozee.pk.
