Ecolink Pakistan
Join Ecolink Pakistan in Lahore as a Customer Service Representative. Full‑time role handling queries via phone, email, chat, and social media. Apply now
Ecolink Pakistan, based in Gulberg 2, Lahore, seeks a courteous and professional Customer Service Representative to manage client inquiries and ensure a high‑quality service experience.
Responsibilities
- Answer customer questions through phone, email, chat and social media regarding products, billing and orders.
- Address complaints and service problems promptly and with professionalism.
- Document all interactions, issues and follow‑up actions accurately in the CRM system.
- Escalate unresolved or complex cases to a supervisor and monitor their resolution.
- Inform clients about company offerings, policies, promotions and after‑sales procedures.
- Follow up after solutions are provided to confirm satisfaction and gather feedback.
- Identify recurring issues and report them to management for improvement.
- Collaborate with sales and other departments to find suitable solutions for customer requests.
Who Should Apply
- Graduates with a Bachelor’s in Business Administration or equivalent; intermediate qualification accepted for experienced candidates.
- 0.5–1 year of practical experience in customer service, call centres or client support.
- Strong verbal and written communication skills in English and the local language.
- Proficiency with MS Office and CRM software.
- Patience, good listening, problem‑solving abilities and composure under pressure.
- Effective multitasking, teamwork and time‑management capabilities.
- Any customer service training or certification is an advantage.
How to Apply
Send your updated CV to [email protected] with the subject line “Customer Service Representative”.
To apply for this job please visit ecolink.cc.
