Customer Service Specialist @ inDrive

inDrive is an international ride-hailing service. We are a highly-regarded, high-tech unicorn company; we have been making a positive impact globally since 2013 by harnessing the power of innovative mobile technologies. With our cutting-edge solutions and dynamic work environment, we provide a unique opportunity for individuals to be a part of a team that is changing the lives of millions for the better!

We’re looking for a Customer Support Specialists in Pakistan.

If you are people-oriented as we are and ready to improve the quality of our customer service, even more, we’re waiting for your CV!

Important Note: This is an on-site position. The selected candidate will be required to work from our office located in Gulberg 2, Lahore, Pakistan.

What you will do:

• Handle multiple conversations (chats/calls/emails) simultaneously with customers.
• Respond to customer inquiries in a timely and professional manner.
• Document customer interactions and update customer records.
• Follow up on unresolved issues to ensure satisfactory resolution.
• To exceed customers expectations in terms of customer service & accurate information.

What we expect from you:

• Digital literacy Data entry & Writing skills Google products knowledge: Google Sheets, Google Docs)
• Product knowledge on E Hailing, Product & Services, Travel/ Couriers Competent verbal and written communication.
• Good language speaker (depending on the supported country)
• Typing skills (min. 100 words per minute)
• Experience in using Customer Service CRM (SalesForce/Zendesk/Zoho)

Working terms:

• Unlimited opportunities for professional and career growth;
• The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry;
• Initial training;
• Working hours: 5/2 shift work

We offer you all the conditions for professional and personal growth with a rapidly growing tech company.

Your resume will be considered within 14 calendar days from the date it was received. If your experience meets the requirements of our company, we will contact you.

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