Apply: https://www.linkedin.com/jobs/view/4441515474/
ibex delivers business process outsourcing (BPO), digital marketing, and customer engagement solutions globally, operating around 30 CX delivery centers with over 36,000 employees managing nearly 170 million customer interactions annually.
ibex Pakistan is hiring a Customer Success Specialist for a Voice Program, assisting a U.S.-based client’s customers with queries and concerns via call, providing accurate resolutions per defined processes.
Responsibilities: deliver exceptional customer experience per performance objectives; convey a friendly, caring image; provide alternatives for unavailable ecommerce items; follow standard resolution processes; stay current on system and process updates.
Requirements: O-Levels/Matric or above; excellent English written and verbal communication; American or neutral accent; MS Office proficiency; at least 18 years old with a valid CNIC. Salary up to PKR 115,000/month, with medical insurance, provident fund, and other benefits. On-site, Karachi.
To apply for this job please visit www.linkedin.com.
