We Are Hiring | Customer Support Executive
About the Role
Propstar Technologies is seeking a professional and customer-focused Customer Support Executive to join our growing team. The ideal candidate will be responsible for handling customer inquiries, resolving concerns, and ensuring a positive customer experience through effective communication and timely support.
This role requires excellent interpersonal skills, problem-solving abilities, and a commitment to delivering exceptional customer service in a fast-paced environment.
Key Responsibilities
• Respond to customer inquiries via phone, email, chat, or other communication channels
• Provide accurate information regarding products, services, and company processes
• Resolve customer concerns, complaints, and service-related issues professionally and efficiently
• Maintain detailed records of customer interactions and support activities
• Follow up with customers to ensure issue resolution and satisfaction
• Escalate complex cases to relevant departments when necessary
• Collaborate with internal teams to improve customer experience and service quality
• Monitor and maintain service standards in accordance with company policies
• Identify recurring customer concerns and provide recommendations for process improvements
• Meet departmental performance and customer satisfaction targets
Required Qualifications
• Bachelor’s degree or equivalent qualification preferred
• Proven experience in customer service, customer support, or a similar role
• Excellent verbal and written communication skills
• Strong interpersonal and conflict-resolution abilities
• Ability to handle customer concerns professionally and empathetically
• Strong organizational and multitasking skills
• Proficiency in MS Office and customer support tools or CRM systems
Preferred Qualifications
• Experience in BPO, call center, real estate, or service-based industries
• Familiarity with CRM platforms and ticketing systems
• Strong problem-solving and decision-making capabilities
• Experience working in target-driven and customer-focused environments
Why Join Propstar Technologies?
• Be part of a customer-centric and growth-oriented organization
• Professional and collaborative work environment
• Opportunities for continuous learning and career advancement
• Exposure to international clients and business operations
• Performance-based growth and recognition opportunities
• Supportive leadership and team culture
• Opportunity to develop valuable customer service and communication skills
📍 Location: Main Shahrah-e-Faisal, PECHS Block 6, Karachi
🕒 Shift Timings: 7:00 PM – 4:00 AM
💼 Job Type: Full-Time
To apply for this job please visit www.linkedin.com.
