This role serves as the primary point of contact at the branch, ensuring customers receive timely and professional assistance with their inquiries, concerns, and complaints. The position demands a strong commitment to service excellence to create a smooth and positive customer experience at all times.
Key Responsibilities:
– Adhere to the bank’s service standards consistently to maintain quality customer interactions.
– Report any operational or customer-related issues promptly to the Branch Manager (BM) and ensure timely resolution.
– Direct customers to the appropriate service desks based on their needs.
– Ensure that all marketing materials and relevant information are readily available within the branch.
– Provide comprehensive information about the bank’s products and services to customers.
– Handle and resolve customer complaints and queries professionally and efficiently.
– Educate customers on the use of digital banking channels such as Net Banking, the AL Habib Mobile Application, Call Centre, and other digital platforms.
– Monitor the complaint box in coordination with the BM/Operations Manager (OM) and ensure all complaints are properly registered in the system.
Required Qualifications:
– Minimum of a Bachelor’s Degree from a recognized institution.
– Ability to work effectively in a fast-paced environment while managing multiple tasks simultaneously.
– Strong problem-solving and analytical skills to address customer issues promptly.
– Capability to work both independently and collaboratively within a team.
– Proficiency in maintaining accurate records and preparing reports as needed.
– Age limit: up to 30 years.
– Open to both male and female candidates.
– Fresh graduates are encouraged to apply.
This position offers an excellent opportunity for entry-level candidates to develop their skills in customer service within the banking sector. The role requires a proactive attitude and a dedication to maintaining high standards of professionalism and customer care. With over 35 vacancies available, successful candidates will join a dynamic team focused on delivering exceptional banking experiences.
To apply for this job please visit www.rozee.pk.
