Entry Level Career Opportunity @ BaKhabar Kissan

Description

• Job Type: Permanent
• Job Grade: L1
• Department: NOC
• Reports to: Sr. Manager Network Operations
• Location: Islamabad

Key Responsibilities

• Provide first-line support and initial troubleshooting for service issues.
• Monitor basic system alerts and escalate issues to L2 as necessary.
• Assist users with technical inquiries and service requests via the ticketing system.
• Follow documented procedures for incident response and resolution.
• Escalate unresolved issues to L2 support with detailed information.
• Perform routine maintenance tasks such as user account management.
• Document and track all incidents and service requests to closure.
• Assist in basic system administration tasks under supervision.
• Monitor and report on system performance and availability.
• Collaborate with L2 and L3 teams on incident coordination and updates.
• Ensure compliance with organizational policies and security protocols.
• Update and maintain knowledge base articles and troubleshooting guides.
• Communicate effectively with users and stakeholders regarding service status.
• Adhere to service level agreements (SLAs) and response time objectives.

Entry Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Strong analytical and troubleshooting skills with a focus on user support.
• Good understanding of operating systems (Windows/Linux) and networking fundamentals.
• Familiarity with ITSM/ticketing tools and service desk operations.
• Excellent verbal and written communication skills.
• Basic knowledge of system administration tasks such as user account management.
• Ability to follow documented procedures and escalate issues effectively.
• Awareness of IT security best practices and organizational compliance policies.