Call Center Agent at Seraal Solutions

About Us:
Seraal Solutions LLc is a dynamic and fast-growing company dedicated to delivering exceptional customer service. We pride ourselves on fostering a supportive and inclusive work environment where our team members can thrive.

Position Summary:

We are seeking a highly motivated and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be the first point of contact for our customers, helping them with their inquiries, resolving issues, and providing information about our products and services. The ideal candidate is a great communicator, patient, and eager to make a positive impact on our customers.

Key Responsibilities:

• Answer inbound calls and respond to customer inquiries in a professional and friendly manner.
• Resolve customer issues efficiently and effectively, ensuring customer satisfaction.
• Provide accurate information about our products and services.
• Document and update customer records in our database.
• Escalate complex issues to the appropriate department or supervisor.
• Follow up on customer inquiries that have not been resolved.
• Meet performance targets and KPIs set by the management.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.

Qualifications:

• High school diploma or equivalent (Associate or Bachelor’s degree preferred).
• Proven experience as a Call Center Representative or in a similar customer service role.
• Excellent communication skills, both verbal and written.
• Proficient in English.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask, prioritize, and manage time effectively.
• Proficient in using computers and familiar with CRM systems.
• A positive and customer-centric attitude.
• Ability to work in a fast-paced environment.

Benefits:

• Salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Paid time off (PTO) and holidays.
• Opportunities for career advancement and professional development.
• Flexible work schedule and remote work options.
• Employee discounts on company products/services.
• Friendly and supportive team culture.