Summer Internship @ FedEx

Control Room Agent at FedEx

We’re excited to offer a dynamic opportunity for a Control Room Agent to join our team at FedEx, the world’s largest express transportation company, renowned for connecting more than 220 countries and territories globally. At FedEx, we take pride in the essential role each team member plays in delivering the most important package of someone’s day.

About the Role

As a Control Room Agent, you will be at the heart of our operations, ensuring smooth coordination between yard, warehouse, and sort functions. Your primary duties will include:

• Operational Coordination: Managing activities across various departments to ensure the seamless flow of operations.

• Communication: Keeping all teams updated on priorities, status, and any necessary contingencies.

• Vehicle & Bay Allocation: Efficiently prioritizing vehicles and assigning the appropriate bays for operations.

• Monitoring: Overseeing real-time truck movements and managing operational issues within the sort.

• Team Communication: Directly liaising with local linehaul teams to ensure effective collaboration.

• Reporting: Producing detailed end-of-day and operational reports to keep everyone informed.

What We Offer

• Attractive Compensation Package

• Training & Development: Extensive on-the-job learning, with access to a wide range of learning resources to advance your skills and knowledge.

• Tuition Assistance Program (for permanent contract holders)

• Employee Assistance Program: Support for you and your family during challenging life situations.

• Employee Benefits: Reduced-rate shipping for personal use, and access to great career advancement opportunities.

FedEx Philosophy

Our commitment to the People-Service-Profit (P-S-P) philosophy underscores everything we do. We believe that by putting our people first, we deliver exceptional service to our customers, which in turn ensures long-term profitability and growth. At FedEx, we are dedicated to the development and well-being of our employees, providing a work environment that fosters innovation and excellence.

Our Culture

Our culture is what sets us apart. It’s a culture built on strong values, collaboration, and a commitment to customer service that has driven our success for decades. As a part of the FedEx team, you’ll be part of a diverse, global community where your ideas and individuality are valued, and where growth opportunities are limitless.