Summer Internship @ Jazz

Type: Contractual (06 Months)
Location: Karachi
Deadline to Apply: 20th June, 2025

Role Overview

The Commercial Experience Executive serves at a Jazz Experience Center, acting as the first point of contact for walk-in customers. The role is pivotal in delivering an exceptional customer experience through problem resolution, service excellence, and effective communication.

Key Responsibilities

• Greet and assist walk-in customers with professionalism.

• Use CRM and related systems to manage customer interactions.

• Resolve customer queries and complaints efficiently.

• Upsell products and services at the Experience Center.

• Ensure minimum wait/service time for walk-in customers.

• Collaborate with internal teams for issue resolution.

• Meet monthly KPIs for service, sales, and adherence.

• Stay updated with Jazz’s latest offerings, policies, and systems.

Requirements

• Excellent communication and interpersonal skills.

• Proficient in Microsoft Office and email correspondence.

• Experience in customer service, preferably in telecom.

• Basic understanding of customer management systems.

• Flexible working hours as per business requirements.

• Sales and stakeholder management experience is a plus.

Why Join Jazz?

• Work with one of Pakistan’s leading telecom companies.

• Thrive in a diverse and inclusive culture.

• Access learning and development opportunities.

• Be part of a transformative journey impacting 70 million+ customers.

• Enjoy a dynamic, visionary, and collaborative work environment.