Paysys Labs
Paysys Labs in Karachi seeks a Technical Support Analyst with 1‑2 years experience to deliver first‑level support, troubleshoot issues, and improve services. Apply via email now
Paysys Labs, based in Karachi, is expanding its support team and looks for a proactive Technical Support Analyst. The role involves handling first‑line technical queries and ensuring smooth operation of systems during assigned shifts.
Responsibilities
- Monitor ongoing projects and system performance throughout your shift.
- Deliver first‑level technical assistance and customer support.
- Investigate, diagnose, and resolve user‑reported issues.
- Escalate complex problems to the appropriate internal teams.
- Maintain detailed records of incidents and their resolutions.
- Collaborate with other departments to achieve timely issue closure.
- Spot recurring problems and suggest improvements to services.
Who Should Apply
- Bachelor’s degree in IT, Computer Science, or a related discipline.
- 1–2 years of experience in technical or customer support.
- Basic familiarity with Linux commands and SQL queries.
- Knowledge of Bash scripting and Jasper Reporting is a plus.
- Strong skills in Microsoft Excel.
- Excellent analytical, troubleshooting, and communication abilities.
- Comfortable working in a shift‑based schedule.
How to Apply
Send your updated CV to [email protected] with the email subject line “Application – Technical Support Analyst”.
To apply for this job please visit paysyslabs.com.
