Esquaremail
Join Esquaremail as a QA Specialist in Karachi's call center. Earn PKR 50,000 plus benefits monitoring calls, preparing reports, and quality improvements
Esquaremail, a HR services provider in Karachi, is looking for a QA Specialist to oversee call quality in its Customer Relations and Diagnostic call center operations.
Responsibilities
- Listen to and assess calls handled by the Customer Relations and Diagnostic teams.
- Spot performance gaps and verify adherence to standard operating procedures.
- Maintain daily logs and generate quality reports.
- Provide feedback to agents and work with supervisors on improvement plans.
- Compile weekly and monthly QA performance summaries.
- Lead quality improvement workshops and analyze recurring issues.
- Suggest process enhancements and training requirements.
Who Should Apply
- Graduates with a bachelor’s degree.
- Individuals with strong analytical, communication, reporting and documentation abilities.
- Candidates with prior QA experience in a call‑center environment (preferred).
How to Apply
Send your CV and a brief cover letter to [email protected] with the subject line “QA Specialist (Call Center)”.
To apply for this job please visit esquaremail.com.
