About the Role
RONIN is looking for a proactive IT Executive to manage and support IT infrastructure, systems, and end-user technology. This role ensures smooth day to day operations, maintains system security, and delivers reliable technical support aligned with business goals.
Key Responsibilities
- Provide first-level technical support through phone, email, remote access, and in person assistance
- Install, configure, and troubleshoot Windows operating systems and business applications
- Diagnose and resolve hardware issues related to desktops, laptops, printers, and peripherals
- Configure and support Microsoft 365, Outlook, and business email accounts
- Assist with basic Active Directory administration, including user account management and password resets
- Troubleshoot network connectivity issues, including LAN, Wi-Fi, VPN, and internet access
- Install, update, and maintain software according to company standards
- Manage IT support tickets, document resolutions, and escalate complex issues when required
- Maintain IT asset inventory and ensure accurate hardware and software records
- Coordinate with vendors for hardware repairs, replacements, and warranty services
- Ensure compliance with IT security policies and software licensing, and provide end-user guidance on IT systems
Key Requirements
- Bachelor’s degree or Diploma in Computer Science, IT, or a related field
- 0–2 years of IT Support/Helpdesk experience — fresh graduates are encouraged to apply
- Basic knowledge of hardware, networking, Windows, and Microsoft 365
- Strong troubleshooting and problem-solving skills
- Good communication and user support skills
- Ability to learn quickly and work effectively in a team
How to Apply
Interested candidates can send their updated resumes
To apply for this job email your details to careers@ronin.pk
