1. Takaful Officer

• Department: Country Operations – Operations Group | Last Date to Apply: September 1, 2026

Qualification:

• Minimum Bachelor’s degree (Master’s preferred) from an HEC-recognized institute; JAIBP certification preferred; Islamic Finance qualification an added advantage.

Experience:

• Minimum 5 years of relevant work experience.

Skills:

• Strong written and verbal communication; knowledge of Takaful systems, regulations, and related policies/procedures.

Responsibilities:

• Update and maintain the Bank’s Takaful portfolio including the Bankers Blanket Bond (BBB) Policy; process and follow up on insurance claims, arrange interim coverages, and process policy endorsements; coordinate policy renewals, intimate daily excess cash positions, and maintain insurance records; prepare management reports on insurance matters and other delegated assignments.

2. Team Leader – Takaful

• Department: Country Operations – Operations Group | Last Date to Apply: September 1, 2026

Qualification:

• Minimum Bachelor’s degree (Master’s preferred); JAIBP certification preferred; Islamic Finance qualification an added advantage.

Experience:

• Minimum 10 years of banking experience, including at least 5 years in a managerial role.

Skills:

• Strong communication skills; knowledge of Takaful systems and regulations.

Responsibilities:

• Oversee management/administration of the Bank’s Takaful portfolio including the BBB Policy; lead end-to-end insurance claims management, review interim coverages and policy endorsements, ensure timely renewals; monitor daily excess cash positions, analyze portfolio performance, prepare management reports; liaise with Takaful providers on governance and complex issue resolution.

3. Data Modeler

• Department: Data Analytics – Finance Department | Last Date to Apply: August 31, 2026

Qualification:

• Bachelor’s degree in Computer Science, IT, Data Engineering, or Software Engineering; Islamic Finance qualification an added advantage.

Experience:

• 4–8 years in Data Modelling, Data Warehousing, BI, or Data Engineering, preferably in banking/financial services.

Skills:

• Data modelling & architecture; semantic layer & BI modelling; IBM FSDM; Db2 Warehouse, Big SQL, DataStage & Cognos.

Responsibilities:

• Engage with business users, analysts, and architects to define fit-for-purpose data models; develop reusable atomic-layer and dimensional models aligned with IBM FSDM and enterprise standards; translate requirements into facts, dimensions, hierarchies, and semantic structures; design/optimize models for Db2W, Big SQL, DataStage, Cognos, and Data Lakehouse architectures; collaborate with ETL/ELT and BI teams.

4. Senior BI Engineer

• Department: Data Analytics – Finance Department | Last Date to Apply: August 31, 2026

Qualification:

• Bachelor’s degree in Computer Science, IT, Data Engineering, or Software Engineering; Islamic Finance qualification an added advantage.

Experience:

• 8–10 years of progressive BI/Analytics/Data Warehousing experience, preferably in a large bank.

Skills:

• IBM Cognos & semantic modelling; Power BI, Qlik Sense & Tableau; SQL, Db2W, Big SQL & modern BI architecture.

Responsibilities:

• Translate business requirements and KPIs into scalable BI solutions; design and manage the enterprise Business Semantic Layer on Db2W/Big SQL; ensure consistent definitions, measures, and KPIs; lead delivery of Cognos reports/dashboards and support Power BI, Qlik, Tableau; optimize models and SQL workloads for performance; support automation and vendor coordination.

5. Service Quality Observer

• Department: Service Quality – Customer Support Group | Last Date to Apply: August 31, 2026

Qualification:

• Bachelor’s degree; Islamic Finance qualification an added advantage.

Experience:

• Minimum 2 years of relevant experience.

Skills:

• Monitoring multiple cameras simultaneously; attention to detail; policy violation and service lapse detection.

Responsibilities:

• Monitor customer service via DVR at branches; capture and document incidents with timestamps/video clips; observe and report high waiting times; ensure customer-first protocols including greetings, counter management, and EQMS use.

6. Manager Analytics

• Department: Service Quality – Customer Support Group | Last Date to Apply: September 19, 2026

Qualification:

• Bachelor’s degree in Computer Science (Master’s preferred); Islamic Finance qualification and Advanced Excel Certification a plus.

Experience:

• Minimum 5 years in Data Analytics, BI, or Customer Experience/QA Analytics.

Skills:

• BI & analytics transformation; advanced data analytics & customer intelligence; advanced Excel/SQL; team leadership.

Responsibilities:

• Lead customer experience analytics and translate data into actionable insights; design scalable data consolidation and automation solutions; drive analytics transformation via dashboards, scorecards, and KPI/SLA reporting; drive QA frameworks and service improvement strategies.

7. Manager Complaints

• Department: Service Quality – Customer Support Group | Last Date to Apply: September 12, 2026

Qualification:

• Bachelor’s degree (Master’s preferred); Islamic Finance qualification an added advantage.

Experience:

• 10+ years of experience, including at least 5 years in a managerial role.

Skills:

• FTF, business conduct & compliance expertise; real-time operations/TAT management; RCA, AHT & FCR management; team coaching.

Responsibilities:

• Design and manage end-to-end complaint handling ensuring regulatory compliance; monitor KPIs and complaint trends; own the end-to-end grievance ecosystem experience; resolve high-priority complaints; lead team training on SBP regulations and service updates.

8. Manager – Governance & Conduct

• Department: Service Quality – Customer Support Group | Last Date to Apply: September 7, 2026

Qualification:

• Bachelor’s degree (Master’s preferred); professional certification and Islamic Finance qualification an added advantage.

Experience:

• Minimum 5 years of relevant experience.

Skills:

• Governance, conduct risk, and banking control frameworks; control gap identification; report writing/MIS; Excel, PowerPoint, Power BI preferred.

Responsibilities:

• Implement and monitor the Bank’s Conduct & Governance framework; monitor customer conduct and governance indicators, driving corrective actions; develop governance reports and dashboards for senior leadership; coordinate with stakeholders and support policy development.

9. Regional Service Quality Manager

• Department: Service Quality Department | Last Date to Apply: August 30, 2026

Qualification:

• Bachelor’s degree (Master’s preferred); Islamic Finance qualification an added advantage.

Experience:

• Minimum 6 years of working experience.

Skills:

• Customer-centric service design & optimization; root cause analysis; data-driven decision making; change management.

Responsibilities:

• Drive exceptional customer experience across the assigned portfolio; monitor and improve CX metrics (CSAT, NPS, complaints, TATs); partner with stakeholders to close service gaps; ensure compliance with KPIs and benchmarks.

• Location: Pakistan
• Deadlines: August 30 – September 19, 2026 (varies by role — see individual listings above)